DECEMBER  2006
Date:  12/ 5, 6 /06 
Course: CISR-Dynamics of Service
Description: The key to customer satisfaction is SERVICE. In the insurance business there is little question that Customer Service is the critical connection between customer satisfaction and customer loyalty.  That’s why Dynamics of Service is the country’s fastest growing educational program for the Insurance professional.  This course satisfies the update requirement for dues paying CISR’s but you do not have to be a CISR to attend. This course is open to all participants!  
Location:   5th AIIA, 141 London Parkway, Birmingham,   (205) 326-4129
    6th Embassy Suites Hotel, 300 Tallapoosa Street, Montgomery, (334) 269-5055
Time:   8:00 A.M. - 5:00 P.M.CE Credit:   This course is approved for 8 hours of  continuing education credit.
Cost:   $130/ $140 late registration. Course fee includes lunch.

Date:  12/ 12, 14 /06
Course: Best Practices Of Errors & Omissions Loss Control
Description: This new E&O course is designed to assist agents in recognizing and controlling the loss exposures that exist in the day to day operations of an agency and is approved for the Westport program.
Locations: 12th Embassy Suites Hotel, 300 Tallapoosa Street, Montgomery, (334) 269-5055
  14th AIIA, 141 London Parkway, Birmingham, (205) 326-4129
Time:  8:00 A.M. - 5:00 P.M.
CE Credit: This course is approved for 8 hours of  continuing education credit.
Cost:  $80 members/ $100 non-members

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