December 2004

Date:               12/ 1, 2 /04
Course:        CISR - Dynamics of Service
Description: The key to customer satisfaction is SERVICE. In the insurance business there is little question that
                         Customer Service is the critical connection between customer satisfaction and customer loyalty. That's
                         why Dynamics of Service is the country's fastest growing educational program for the Insurance
                        professional. This course satisfies the update requirement for dues paying CISRs but you do not have to
                        be a CISR to attend. This course is open to all participants!
Location:       1st AIIA, 2918 Clairmont Avenue, Birmingham, 205-326-4129
                        2nd Embassy Suites Hotel, 300 Tallapoosa Street, Montgomery, 334-269-5055
Time:             8:00 A.M. - 5:00 P.M.
CE Credit:     This course is approved for 8 hours of continuing education credit.
Cost:              $130 / $140 late registration. Course fee includes lunch.

Date:               12/ 7, 8, 9/ 04
Course:        Best Practices of Errors & Omissions Loss Control
Description: This new E&O course is designed to assist agents in recognizing and controlling the loss exposures that
                         exist in the day to day operations of an agency and is approved for the Westport program.
Locations:      7th   Marriott Mobile, 3101 Airport Boulevard, Mobile, 251-476-6400
                         8th AIIA, 2918 Clairmont Avenue, Birmingham, 205-326-4129
                         9th   Embassy Suites Hotel, 300 Tallapoosa Street, Montgomery, 334-269-5055
Time:              8:00 A.M. - 5:00 P.M.
CE Credit:     This course is approved for 8 hours of continuing education credit.
Cost:               $80 members / $100 non-members

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